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Volunteer and Welfare Coordinator

Posted 11 months ago

Help Refugees was founded in 2015 to provide emergency aid and vital services to those affected by the global refugee crisis. We quickly became the primary aid-provider in the Calais ‘Jungle’, whilst also funding and supporting projects elsewhere in Europe and the Middle East. We are part of a new movement in humanitarian response, growing and developing in the face of today’s global refugee crisis and the ever-changing needs of those affected by it. We respond rapidly to get aid and services directly to the people who need it most. 

Whilst the Calais ‘Jungle’ has been evicted, Help Refugees continues to support refugees in the region through material aid and advocacy. We are also turning our sights towards the growing refugee crisis across Europe and the Middle East, using our warehouse as a base to meet the needs of other humanitarian organisations and supply aid to those regions most affected. 

This role is a recognition that volunteers are our most valued and irreplaceable asset. Their skills and experience need to be utilised across the various roles and ensuring their welfare, both during and after their stay, is a pastoral responsibility of the organisation and conducive to effective operations. 

This is a voluntary position. Daily lunch and basic accommodation will be provided. The successful candidate will be provided with consistent professional support and development opportunities.


  • Monitoring volunteer roles, helping to ensure all positions are filled and skilled volunteers are well placed within the organisation
  • Scheduling long term volunteer one to one sessions and constructing a support team made up of different departments to help conduct them
  • Develop counselling and welfare services in collaboration with some of our partner organisations; SSUN, RRC etc.
  • Research and implement volunteer development opportunities
  • Increasing support networks within teams between short and long term volunteers
  • Helping implement higher self-care standards amongst volunteers
  • Being an approachable figure for people to communicate with about ideas and suggestions for our operations and be an essential part of the organisation’s development.
  • Help develop feedback and monitoring systems and procedures
  • Help support and initiate communal social projects and activities in place for the positive welfare of volunteers
  • Supporting coordinators with implementation of health and safety procedure and other organisational protocol
  • Monitor volunteer end dates and ensuring volunteers have the support they need in ending their volunteer placements
  • Maintain close working relationships with the Distribution Manager and Warehouse Manager(s) and act as an intermediary and arbitrator in discussions about developing operations and working practices
  • Communication with the Welcome Volunteer in matters of volunteer accommodation and specific issues relating to volunteer well-being

Essential Criteria:

  • Flexible and adaptable, ability to remain calm in high-pressured, stressful environment
  • Excellent interpersonal skills
  • Experience managing/supervising people
  • Excellent awareness of self-care
  • Knowledge of the refugee situation in Northern France

  • Formal counselling training
  • Experience working in support work
  • Experience in the humanitarian field
  • French fluency 
  • Full driving license 

Key Points:
  • 2 months minimum commitment, 3 months desirable
  • Basic accommodation and daily lunch provided
  • Stipend for living expenses available linked to professional experience and skills (ie. Counselling experience) and subject to stipend meeting on arrival.

Help Refugees UK

Position details




Calais, France